Continental Airlines and Passenger Comfort

Continental Airlines has been serving customers with superior class and efficiency for decades, and recently merged with United Airlines to expand their offerings even further across the globe. Having made a reputation for itself based on customer service, the airline still maintains the basic tenets of its philosophy and espouses a customer-focused airline experience. This is one of the many reasons why the airline strives to rank so highly in polls on passenger comfort.

One feature that they provide to improve the passenger’s experience is additional leg-room. They provide ample space for travelers to recline and extend their legs to more natural lengths by lowering the number of overall seats onboard. With fewer seats, there is more space between rows and therefore, more space for each individual. Another feature added to improve passenger comfort was the Flat-Bed seat. This seat extends horizontally and creates a more fully-reclined seating position to improve the quality of sleep by mimicking the shape of a bed. These seats are great for long flights and international travel, where time-zone changes make it difficult to stay on a comfortable sleep schedule. They are currently available in about 40 different airplanes and there are plans for every plane to have them in coming years.

Continental has received numerous awards over the years and many of them are related to their pursuit of passenger comfort. In the last decade, they’ve received a number of top marks from international critics and most of them are related to the extra efforts made in comfort. For 17 years, the Conde Nast Traveler rated Continental the best U.S. airline for trans-Atlantic and trans-Pacific travel. These types of flights are the longest and most physically draining of airline travel, due to the lengthy travel times. Clearly, the extra effort made for passenger comfort is especially important in these types of flights and customers will recognize this. The Zagat Airline Survey ranked Continental among the best International airlines for the price in 2009, and in 2008, they ranked it best large domestic airline for its premium seating features, including the Flat-Bed seat.

Most airlines are designed with the intent to get their customers from point A to point B in the most efficient way possible. But sometimes, efficiency isn’t enough. With so many choices for airlines and airplanes, the little touches make a huge difference. So many people choose Continental because it’s a company that believes in customer service and appreciation. If you have to get across the world, and there are so many options for how to do it, wouldn’t you choose the most comfortable one? Combined with their affordable pricing and international network, choosing Continental to take you across the globe is a decision to travel with comfort and class.